For many growing businesses in Ontario, partnering with a Managed Service Provider (MSP) is a smart way to streamline IT operations, reduce downtime, and improve security—without the overhead of a full in-house team. But before signing on the dotted line, it’s crucial to understand what’s typically included in an MSP contract so you know exactly what you’re getting (and what you’re not).
Here’s a breakdown of the key components you can expect to see:
Not all MSPs are created equal—here’s how we go the extra mile for Ontario businesses:
Local Technicians = Faster Response
Our team is based in Ontario, which means we can be onsite quickly when remote support won’t cut it.
Phones Answered Live
No phone trees or bots—when you call, a real person picks up, ready to help.
Zero-Trust Security Approach
We prioritize modern cybersecurity practices that assume no system is safe by default—this includes strict access controls, endpoint protection, and regular audits.
Proactive Email Protection
From phishing filters to spam control and threat monitoring, we help keep your inboxes clean and secure.
Partnership Over Vendor
We’re not just here to fix issues—we align with your goals, advise on growth opportunities, and act as an extension of your business.
An MSP contract isn’t just a formality—it’s the foundation of your IT strategy. Whether you’re a small business or scaling enterprise, choosing the right partner means peace of mind, efficiency, and future-ready support.
Looking to review your current setup or explore a more personalized plan? Let’s talk—we’d love to help. You can reach our team at 416-900-6047 to set up an office visit and meet our team. Come meet us at our next Cyber Brews Event in Port Hope on July 17th. Email info@attitudeit.ca to reserve a spot.